Shipping policy

SHIPPING POLICY

Shipping Destinations

We currently ship to the countries and regions available at checkout.

Shipping Methods and Rates

Available shipping methods and shipping costs are displayed at checkout before you complete your purchase.

Shipping times and costs may vary depending on the destination, product, supplier, carrier, and shipping method selected.

Processing Time

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability and supplier processing times.

Estimated Delivery Time

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery times may be affected by customs clearance, carrier delays, weather, public holidays, incorrect shipping information, or other circumstances outside our reasonable control.

Order Tracking

Where tracking information is available, it will be provided to the customer after the order has been shipped.

Customers may use the tracking information provided to monitor the progress of their shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping costs may apply.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where applicable, such charges may be the responsibility of the customer.

Lost, Damaged or Delayed Orders

If your order is significantly delayed, appears to be lost, arrives damaged, or contains an incorrect item, please contact us at admin@special-factory.com.

We may request order information, photographs, tracking information, or other evidence to investigate the issue.

Contact

For questions regarding shipping, please contact:

SF Store

Email: admin@special-factory.com

Phone: +962789366669