Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- The item must be in its original packaging, where applicable.
- Proof of purchase or order information may be required.

Non-Returnable Items

Certain products may not be eligible for return, including:
- Personalized or customized products.
- Products marked as final sale.
- Products that cannot be returned for health, hygiene, or safety reasons.
- Digital products or services, where applicable.

Return Process

To request a return, contact us at admin@special-factory.com and provide your order number and the reason for the return.

If your return is approved, we will provide instructions for returning the item.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our error, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with photographs or other relevant evidence so we can investigate and provide an appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at admin@special-factory.com as soon as possible after delivery. We may request photographs or other information to verify the issue.

Late or Missing Refunds

If you have not received an approved refund, first check with your bank or payment provider. If the refund is still missing, contact us at admin@special-factory.com.

Order Cancellations

Cancellation requests may be submitted before an order has been fulfilled or shipped. Once an order has been fulfilled or shipped, cancellation may no longer be possible and the customer may need to follow the return process.

Changes to This Policy

We reserve the right to update this Return and Refund Policy when necessary. The policy applicable to your purchase is the policy in effect at the time of your order.

Contact

For questions regarding returns or refunds, contact us at:

admin@special-factory.com